Warranty Information

At PCParts, we stand behind the quality of our products. All components sold on our website are covered by the original manufacturer's warranty. We are here to facilitate the warranty process and ensure a smooth experience for you.

1. Manufacturer's Warranty

Every product we sell is brand new and comes with a full warranty provided by the manufacturer (e.g., Intel, AMD, NVIDIA, Corsair). The duration and terms of the warranty vary by product and manufacturer. We act as your primary point of contact to simplify any warranty claims.

2. How to Make a Claim

If you believe your product is defective and covered under warranty, please follow these steps:

• Step 1: Contact Us. Email our support team at contact@pcparts.com with your order number and a detailed description of the issue you are experiencing.
• Step 2: Troubleshooting. Our technical experts may provide troubleshooting steps to diagnose the problem. Often, issues can be resolved without the need for a return.
• Step 3: RMA Process. If the product is determined to be faulty, we will initiate a Return Merchandise Authorization (RMA) and provide you with detailed instructions on how to return the product.

3. What is Not Covered

The manufacturer's warranty typically does not cover issues arising from:

• Accidental damage, misuse, or abuse (e.g., bent CPU pins, liquid damage).
• Improper installation or failure to follow the manufacturer's instructions.
• Damage caused by overclocking or modifications to the product.
• Software-related issues or conflicts with other components.

4. Disclaimer

PCParts facilitates the warranty process, but the final decision on any claim rests with the product manufacturer. We will always advocate on your behalf to ensure a fair outcome. For specific warranty details, please refer to the documentation that came with your product or the manufacturer's official website.